Customer Support

Our Service

Customer Support & After-Sales Service System

Our customer support module connects your team, overseas warehouses, and Enterprise WeCom into one unified workflow. From returns to claims, every case is tracked, recorded, and resolved with full visibility.

Service SOP

1

Return Request Initiated

Customer submits a return on your order platform → Your staff creates a case in the system.
2

Product Returned

Warehouse receives the package and performs inspection, photo taking, and damage verification.
3

Report Generation

A full QC report—including images and videos—is uploaded directly to the system and synced to WeCom.
4

Confirms Resolution

You choose the appropriate compensation plan based on QC results.
5

Case Closure & Documentation

All evidence, actions, timelines, and messages are archived for traceability and future analysis.

How It Works

Multi-stage workflow (Processing / Pending Confirmation / Completed)

Add operation logs, upload documents, leave internal notes

Full visibility from start to finish

Case Progress Tracking

Get a quote

Assign, assist, and CC staff

Reduce cross-department communication friction

Keep responsibilities clear and accountable

Multi-Role Collaboration

Get a quote

Real-time alerts for case updates, uploads, and approvals

No switching systems — workflow stays inside WeCom

Faster coordination and response

Integrated WeCom Notifications

Get a quote

Statistics by type, lead time, satisfaction score, etc.

Exportable analytics reports

Trend review for continuous improvement

Data Insights (Coming Soon)

Get a quote

What We Solve

Returns & Exchanges

Order Cancellation

Reshipment Requests

U.S. Customer Service Handling

Product Technical / Quality Issues

Logistics & Tracking Exceptions

Wrong / Empty Tracking Number Cases

Warehouse Incidents

Review & Feedback Handling

Customer Damage Claims

Custom Product Issues

Task Assignment & Collaboration

Return Product QC

Offline Payment Orders

Off-site Influencer / Review Sample Requests

What Sets Us Apart

Unparalleled Services and Support — Not Your Traditional 3PL

Integrated System

Deep integration with WeCom and our Overseas Warehouse System for unified management.

Role-Based Workflow

Clear roles, permissions, and procedures reduce errors and streamline processing.

Full Visibility & Review Tools

Case logs, evidence, and analytics help you uncover operational bottlenecks.

E-Commerce–Driven Design

Built for sellers — reducing bad reviews, refund rates, and customer dissatisfaction.