Claims & Liability Policy

EJ3PL is responsible for the reasonable care of client inventory while physically stored within EJ3PL-operated facilities. Liability applies only when loss or damage is proven to be caused by EJ3PL’s operational error. EJ3PL does not assume ownership of client goods at any time.

If client inventory is lost or damaged while stored at an EJ3PL facility due to EJ3PL’s error, EJ3PL’s liability is limited to:

• The reasonable invoice value of the affected product(s)
• Reimbursement issued as account credit within the EJ3PL WMS system
• Product SKU values must be declared in advance during SKU setup in the WMS

EJ3PL is not responsible for losses caused by:

• Inherent product defects
• Improper packaging provided by the client
• Environmental sensitivity not disclosed by the client
• Force majeure events (fire, flood, natural disaster, government action)

Once inventory leaves the EJ3PL facility and is handed to a carrier, liability transfers to the carrier.

• Shipment insurance is optional and offered by carriers (UPS, FedEx, LTL/FTL)
• If insurance is purchased, EJ3PL will assist with claim submission but cannot guarantee approval
• EJ3PL is not liable for carrier delays, loss, misdelivery, or damage during transit

Clients are strongly advised to:

• Purchase shipment insurance for high-value goods
• Require signature confirmation for shipments valued over $250

All claims must:

• Be submitted in writing within the carrier or EJ3PL required timeframe
• Include required documentation (invoice value, photos, tracking, SKU data)
• Be accurate and complete

Failure to meet claim requirements may result in claim denial.

EJ3PL provides return handling services as a processing service only, including:

• Receiving
• Inspection
• Restocking
• Refurbishment or disposal (if contracted)

EJ3PL does not guarantee resale condition, market value, or customer satisfaction outcomes for returned products.

To the maximum extent permitted by law:

• EJ3PL shall not be liable for indirect, incidental, or consequential damages
• EJ3PL’s total liability shall not exceed the value of the affected goods as recorded in the WMS
• Business interruption, lost sales, chargebacks, and reputational losses are excluded

Clients are responsible for determining appropriate insurance coverage for their inventory and shipments. EJ3PL does not provide blanket inventory or transit insurance unless explicitly agreed in writing.

This policy is governed by the laws of the State of California, United States.