Returns & Refurbishment
Our Service
Customer Support & Reverse Logistics
Our customer support module connects your team, overseas warehouses, and Enterprise WeCom into one unified workflow. From returns to claims, every case is tracked, recorded, and resolved with full visibility.
Service SOP
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1
Return Request Initiated
Customer submits a return on your order platform → Your staff creates a case in the system.
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2
Product Returned
Warehouse receives the package and performs inspection, photo taking, and damage verification.
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3
Report Generation
A full QC report—including images and videos—is uploaded directly to the system and synced to WeCom.
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4
Confirms Resolution
You choose the appropriate compensation plan based on QC results.
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5
Case Closure & Documentation
All evidence, actions, timelines, and messages are archived for traceability and future analysis.
How It Works
Customer Support & Operational Coordination
Reliable After-Sales Support Beyond Fulfillment
Returns & Exchanges Coordination
Order Cancellation Requests
Reshipment Requests
U.S. Customer Service Handling
Logistics & Tracking Exceptions
Wrong / Empty Tracking Number Cases
Warehouse Incidents
Review & Feedback Handling
Customer Damage Claims
Task Assignment & Collaboration
Offline Payment Orders
Off-site Influencer / Review Sample Requests
Reverse Logistics & Refurbishment
We support simple non-technical and non-electrical refurbishment or rework operations based on your provided SOPs, standards, and materials.
Return Receiving & RMA Processing
Product Inspection & QC Reporting
Basic Power-On Testing
Accessory / Packaging Replacement
Cleaning & Repackaging
Relabeling & Inventory Reclassification
Refurbishment Workflow Support
Product Sorting & Grading
Disposal Coordination
What Sets Us Apart
Unparalleled Services and Support — Not Your Traditional 3PL
Integrated System
Deep integration with WeCom and our Overseas Warehouse System for unified management.
Role-Based Workflow
Clear roles, permissions, and procedures reduce errors and streamline processing.
Full Visibility & Review Tools
Case logs, evidence, and analytics help you uncover operational bottlenecks.
E-Commerce–Driven Design
Built for sellers — reducing bad reviews, refund rates, and customer dissatisfaction.
Customer Support Efficiency
Avoid repetitive communication and save significant staff time with automated workflows.
Management Insights
Monitor after-sales KPIs, workflow quality, and team performance with comprehensive data.
Let’s discuss your project!
We don’t just move products — we move your business forward.